BPM

http://msaffirio.wordpress.com/2009/07/04/as-is-to-be-gap/

BUSINESS PROCESS MANAGEMENT (BPM): MODELAMIENTO Y GESTION DE PROCESOS ORGANIZACIONALES  

http://www.iasvirtual.net/cur2k1/se222k12.htm

 

http://msaffirio.wordpress.com/page/3/